Digital Workplace Impact

In this episode of Digital Workplace Impact, host Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, about the drivers behind DWG’s 2026 research programme and its core idea: the ‘coherent capability arc’.

Elizabeth describes how the team scans for signals and patterns across the DWG community and wider industry via practitioner touchpoints and member insights throughout the year. These inputs then feed into a discussion with a specially convened Research Advisory Board, which interrogates and refines the proposed topics to shape a future-focused set of six reports. She also notes that acting on the best practice revealed in the reports will only succeed if organizations build strong foundations for their AI and other initiatives.

Covering areas from the ‘liquid digital workplace’ and human–AI coworking to digital skills, knowledge management and real-world AI use cases, this year’s lineup charts a path from ambition to execution.

DWG’s expert authors consistently deliver deep insights while also recognizing the need for ‘snackability’, providing tools, models and frameworks that teams can use straight away.

Whether you’re a digital workplace leader or practitioner, you’ll find clear guidance on where to focus in 2026 and how to prepare your organization for what’s next. Tune in to learn how this exciting research programme has been crafted to meet real practitioner needs.


(Show notes, links and transcript for this episode.)
Guest speaker:
Elizabeth Marsh, Director of Research, DWG

View the research programme in full: https://digitalworkplacegroup.com/from-liquid-digital-experiences-to-ai-powered-knowledge-dwgs-2026-research-programme-sets-the-agenda-for-the-new-era/
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Ready to discover how data can transform your digital workplace? In this episode of Digital Workplace Impact, host Nancy Goebel welcomes James Krick, Director of DEX & Digital Workplace Services at The Campbell’s Company, to share the inside story behind his team's recent DWG Award win for 'Data-led Experience Management'.

James reveals how Campbell’s moved from an underperforming digital workplace setup to an industry-leading digital experience – all by putting employees at the centre and letting data lead the way. Hear how the team’s bold strategies, such as rethinking how employee PC renewal cycles could be better and more sustainably managed, have driven up satisfaction scores, cut costs and inspired peers across the sector.

Nancy and James dive into the practical steps that made the difference – including the power of DEX tools, the impact of smarter resource use and the excitement of AI-driven change. Their conversation is packed with actionable insights for digital workplace leaders and practitioners who want to energize their own transformation journeys.

Don’t miss this chance to learn from an award-winning team – tune in and get inspired to start cooking up your own success.

(Show notes, links and transcript for this episode.)
Guest speaker:
James Krick, Director of Digital Employee Experience (DEX) & Digital Workplace Services, The Campbell’s Company
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It's crystal ball time! Join DWG CEO, Nancy Goebel, as she gazes into the future of work for 2026. With the release of DWG's annual predictions now a well-established and eagerly anticipated event, the latest episode of Digital Workplace Impact first recaps the 2025 predictions to see which came to pass (8.5 out of 10 of them!) and then previews DWG's take on what's coming for the workplace this year.

Before building to the 'super prediction' that announces 2026 as the year in which the 'sentient workplace' is born, listeners will also hear how AI agents are set to become strategic coworkers; micro strategies will act as a flywheel for continuous change; new, dynamic 'liquid experiences' will break down silos; and lean digital workplace management will become the new gold standard.

Meanwhile, clarity is identified as the secret sauce for a thriving digital workplace; democratized coaching will be foundational for an agile workforce; and sustainability will finally get its moment in the sun. Open innovation, a new breed of collaborative leaders, and Board-level AI governance complete the picture.

And it's not just pie in the sky – real-world examples of how trailblazing DWG members and award winners are already realizing aspects of this vision underpin the thinking. Whether you’re shaping digital employee experience or leading transformation, this episode will offer inspiration and practical insights. Get ready to be part of the future!

Tune in now and join the conversation that’s defining what’s next.

(Show notes, links and transcript for this episode.)
Read about the 2026 DWG predictions in more detail: DWG's 2026 Predictions
Super prediction: 2026 marks the birth of the sentient digital workplace
Did DWG’s 2025 digital workplace predictions come true? Find out in Diary of She-E-O

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Step into the future of podcasting with the latest episode of Digital Workplace Impact – in a first, it's hosted by Nancy Goebel’s ‘digital twin’! Using the very latest AI technology, Nancy #2 recaps five standout conversations from 2025 – a must-listen for digital workplace leaders and practitioners as they take stock of this year and prepare for the next.

Discover how award-winning workplaces prioritize people through human-centred design, align culture and technology for impact, and back innovation with strong governance.
Learn why values-led change powers agility, storytelling builds trust and adaptability is a skill every team needs.
Explore the essentials of digital employee experience – from accessibility and inclusive design to feedback loops that keep things fresh.
Hear the real impact of generative AI – and how ethics and upskilling around this are key.
And see how DWG’s research programme can help inform your roadmap.

Packed with guest soundbites and practical takeaways, this short but informative episode gives pointers towards accelerating AI readiness, humanizing strategy and boosting collaboration.

Tune in and let Nancy’s new best mate – her digital twin – inspire you to plan your future of work with purpose and impact.

(Show notes, links and transcript for this episode.)

Guest speaker: Nancy Goebel's digital twin has been shadowing her as CEO of DWG since 2023. The real Nancy Goebel has hosted the Digital Workplace Impact podcast since 2021 – with her digital twin eagerly observing and waiting in the wings… until now!
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Dive into Digital brilliance: Lessons from DWG’s 2025 Award winners. For this episode, Nancy Goebel is joined by studio guests Kerry O’Donnell, former Executive Director at The Estée Lauder Companies, and Rory Gardner, Director and Team Leader for Associate Knowledge and Strategic Insights – Digital Workplace at Fidelity Investments.

Together, they explore the exceptional nature of the 2025 DWG Awards entries and what these tell about the evolution of the digital workplace.
You can find out what inspired our guests to join the Awards judging panel and hear their insightful reflections on the Awards submissions. In a climate of hybrid work models, budget constraints and lean staffing, big inspiring advancements are definitely still being achieved.

Teams continue to push the boundaries. They’re redefining the future of employee experience and operational excellence in the digital workplace. AI is high on the agenda, and the trio digs into what it takes to scale AI responsibly and effectively.

It’s a great discussion with observant commentary, a touch of future gazing, and even some helpful advice. If you’re interested in digital workplace brilliance, then listen today!


(Show notes, links and transcript for this episode.)

Guest speakers:
Kerry O’Donnell, former Executive Director at The Estée Lauder Companies
Rory Gardner, Director and Team Leader, Associate Knowledge and Strategic Insights – Digital Workplace at Fidelity Investments
Hosted on Acast. See acast.com/privacy for more information.