Digital Workplace Impact

Information overload is a challenge facing organizations of every size, yet few have taken the time to understand its true impact on employees. In this episode of Digital Workplace Impact, DWG CEO Nancy Goebel speaks with Aletta van Asperen, Senior Communications Innovation Strategist at ING Group, about the organization's research into what it has termed 'infobesity' – the overwhelming volume of messages, notifications and content competing for employees' attention every day.
Drawing on focus groups and employee communication diaries, ING uncovered valuable insights into how information flows through a large, complex organization. The research highlighted two major themes: duplication of communications and the challenge of relevance, with employees reporting that only around half of the communications they receive feel directly relevant to their work.

Aletta explains how ING is using these findings to drive a long-term transformation focused on reducing noise, improving communication quality and creating a more streamlined digital workplace experience. The discussion explores collaboration between communications, HR and technology teams, the growing importance of content governance in the age of AI and why communicators must act as advocates for employee experience.

Digital workplace leaders and practitioners will gain practical insights into reducing information overload, improving content effectiveness and creating sustainable change that helps employees focus on what matters most.

Guest speaker:
Aletta van Asperen 
Senior Communications Innovation Strategist, ING Group
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What does ‘good’ really look like in today’s digital workplace – and how can you tell if your organization is on the right track?

In this episode of Digital Workplace Impact, Nancy Goebel is joined by DWG Director of Technology and Operations, Sarah Escott, to explore the DWG 2026 Awards – and what the Awards reveal about how to achieve an excellent digital workplace. Far from requiring perfection, the Awards shine a light on organizations delivering real impact, grounded in practical progress, learning and iteration.

The conversation unpacks how the Awards have evolved to reflect today’s fast-moving, resource-constrained environment, including a simplified entry process designed to encourage and facilitate broader participation. Leaders will gain practical advice on crafting a compelling entry, from shaping a strong narrative to using visuals effectively.

Beyond recognition, the episode highlights the wider value of entering – from benchmarking your progress and sharpening your storytelling, to connecting with peers and learning from others across the industry.

If you’re driving digital workplace change, this episode offers both inspiration and actionable insights.

Guest speaker:
Sarah Escott,
DWG Director of Technology and Operations
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In this thought-provoking episode, Nancy Goebel is joined by Stacey Taylor, a marketing-led transformation leader and former Visa executive, to explore how a product mindset can unlock breakthrough adoption of generative AI.

At the heart of the conversation is Stacey’s ACT approach – Audience, Connection and Tuning – a powerful way to reframe change from a one-off project to an ongoing product experience. For digital workplace leaders navigating relentless waves of transformation, this shift is both timely and practical.

Drawing on her experience leading GenAI adoption at Visa – including an impressive 98% uptake – Stacey shares how deep audience insight, role-based value propositions and a strong network of trusted internal influencers can turn change fatigue into genuine pull. She also highlights the often-underestimated role of market-facing teams, who bring an ‘outside-in’ perspective and can accelerate adoption through compelling, real-world use cases.

The discussion then moves on from launch to sustained impact. Stacey introduces the ‘tuning’ mindset – continuously listening, adapting and refining based on feedback and data – along with a pragmatic measurement menu, from adoption velocity to repeat usage and engagement signals.

This episode will be an inspiring listen for anyone looking to drive meaningful AI adoption at scale. It reframes GenAI not as a tool rollout, but as a human capital transformation, offering a clear, actionable path towards making that shift a success
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What does it really take to make AI work at scale inside large organizations? In this episode of Digital Workplace Impact, DWG Chief Executive Nancy Goebel sits down with Melissa Reeve, author of Hyperadaptive: Rewiring the enterprise to become AI-native, to explore why so many AI initiatives stall – and what leaders must do differently to calm the hype and achieve lasting impact.

Drawing on her background in Lean, Agile and DevOps thought leadership, Melissa argues that AI is not just a technology shift but a fundamental rewiring of the operating model. She introduces the concept of the ‘hyperadaptive’ organization – one that can sense and respond in near real time by compressing decision-making, workflows and governance. Crucially, becoming AI-native is as much about people, culture and leadership as it is about tools.

The conversation unpacks the difference between being AI-enabled and AI-native, before examining why rushing to automate without strong foundations erodes trust. Melissa shares her practical five-stage Hyperadaptive Model, explains why dynamic governance and AI literacy matter more than pilots, and makes a compelling case for investing in new roles and learning systems such as AI activation hubs.

With encouraging job predictions from the World Economic Forum and a real-world example from Moderna, this episode challenges leaders to think systemically and take a deliberate, long-term approach to AI.

Guest speaker:
Melissa Reeve, Author of ‘Hyperadaptive: Rewiring the enterprise to become AI-native’
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Digital Workplace Group CEO and host of Digital Workplace Impact, Nancy Goebel, is joined by long-time community practitioner and author Chris Catania to explore why community is no longer a ‘nice-to-have’ but a strategic advantage for modern organizations.

Drawing on his new book The Community-First Advantage, Chris makes a compelling case for treating community as a system – one that builds trust, drives growth, reduces cost and strengthens loyalty at a time when traditional command-and-control leadership is fast becoming obsolete. Based on 20 years of research and interviews with more than 100 leaders, he introduces two practical frameworks designed for leaders under pressure to deliver results while not contributing to the ‘loneliness epidemic’ that can too easily prevail if workplace change is not handled correctly.

The ADAPT model focuses on leadership mindset – authenticity, decision, agility, purpose and trust – and shows why leading with humanity and openness is essential in the age of hybrid work and AI. Chris then translates belief into action through the ‘three E’s’ of experience, enablement and evaluation, offering clear guidance on where to invest in community, how to bring stakeholders with you and how to connect community activity to ROI that stands up to CEO and CFO scrutiny.

Citing real examples – from LEGO’s transformation journey to lessons on measuring value beyond metrics alone – this episode is packed with insights for digital workplace leaders looking to build trust-based organizations that can adapt and thrive in the AI era.

Guest speaker:
Chris Catania, Author of ‘The Community-First Advantage’
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