The AI in Business Podcast

• Why System Integrators Are Key to AI Success - with Pallab Deb of Google

  In this episode of the AI in Business podcast, Pallab Deb, Managing Director in SI & Industry GTM Partnerships at Google, joins Emerj CEO Daniel Faggella to discuss how AI infrastructure has evolved into a platform-centric foundation for enterprise transformation. Pallab explains why the modern AI stack extends beyond compute and storage to include network performance, data governance, multi-model integration, and agentic interfaces that enable real-time, multilingual, and multimodal engagement. He outlines the shift from proof-of-concept pilots to proof-of-value initiatives, where production readiness and security are expected from the outset. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show! Watch Daniel and Pallab’s conversation on our new YouTube Channel: youtube.com/@EmerjAIResearch 

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• How Data Ownership Drives Trustworthy AI Models - with Joe Lang of Comfort Systems

  Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA, joins the AI in Business podcast to discuss why a clear data strategy must come before investing in storage infrastructure for AI adoption. Joe outlines the risks of assuming that cloud providers or storage solutions alone will produce reliable intelligence, and why organizations should approach AI initiatives as iterative R&D projects rather than instant ROI efforts. He shares practical guidance on right-sizing storage to business goals, addressing the skilled trade gap through scalable systems, and the advantages of a cloud-first approach with sequestered, trusted data. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Pure Storage. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

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• GenAI, Trust and Talent in Modern Loss-Prevention - with Joe Troy of Amazon

  AI-powered video intelligence is transforming the retail environment from one of surveillance to one of support. In this episode, Joe Troy, Senior Manager of Site Risk at Amazon, shares how generative AI is helping organizations not only reduce shrink and detect fraud, but also foster transparency, trust, and operational efficiency across frontline teams. Joe explains how AI can detect patterns that traditional systems miss—like organized fraud rings and duplicate refund behaviors—while still relying on human judgment to determine context and action. He highlights the importance of building a culture of “mutual visibility,” where employees feel supported rather than monitored, and risk teams evolve from gatekeepers into trusted business advisors. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

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• Operationalizing Portfolio Decisions at Speed and Scale - with Madhav Madaboosi of bp

  Today’s guest is Madhav Madaboosi, who is with bp. Madhav Madaboosi leads a global Digital Transformation Team in Future Midstream and Strategy at bp, where he is involved in leading initiatives spanning supply chain, logistics, energy movement, and customer-facing operations. With over two decades of experience in AI, advanced analytics, strategy, and portfolio management, he specializes in driving enterprise-wide transformation that bridges business strategy and digital innovation. bp is an integrated energy company operating across oil, gas, and low-carbon energy solutions, with a presence in more than 60 countries. Madhav joins Emerj Editorial Director Matthew DeMello to explore how companies can operationalize digital transformation at speed and scale — balancing short-term ROI with long-term infrastructure goals. He shares insights on aligning transformation roadmaps with both regulatory and commercial imperatives, emphasizing the role of culture, frontline engagement, and digital literacy in driving successful change. Madhav also highlights the value of rapid-turnaround pilots and explains why simplicity and self-service are essential for effective platform design. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast!

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• Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems

  Today’s guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from translating tribal knowledge into clean, usable data to building internal tools that treat technicians like their own customers. He explains why cleaning data too early can slow progress, how AI tools can gradually align terminology across legacy teams, and which KPIs matter most when moving from reactive to predictive service. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast!

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