Negotiating with cybercriminals is no walk in the park. Shelley Ma, incident response lead for Coalition Incident Response, highlights the human element of cybersecurity: dealing with both clients in crisis and the criminals themselves.------Guest bio:Shelley Ma is an incident response lead for Coalition Incident Response, where she assists businesses in managing the response and remediation of cyber breaches. Shelley specializes in ransomware cases and ransomware negotiations, with a high success rate in reducing ransom amounts. As an EnCE-certified examiner, the depth of her experience lies within complex breach investigations, computer forensics, and incident response. Since 2014, Shelley has analyzed, responded to, and investigated thousands of incident cases. She specializes in network intrusion investigations, litigation forensics, intellectual property theft, and related crimes.---------Time stamps:01:22 - Shelley’s journey03:20 - IT’s crisis role12:20 - Oh, the Horror!26:00 - The cost of cybersecurity27:54 - Don’t be in the sequel---------Find Shelley on LinkedInFind Jonathan on LinkedInLearn more about NinjaOne
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33:38
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33:38
The Nightmare Phone Call
Things are bound to go sideways in the world of IT and security, but there are certain three-letter government organizations that you never want to hear from. In this episode, long-time security veteran and Chief Security Officer at Vetcor, Andrew Wilder, joins us to unpack several harrowing encounters with bad actors and local law enforcement – ranging from chasing down unknowing internal payments to known hackers and cracking down on vulnerable vendors. Andrew explores why establishing relationships with your local law enforcement before bad things happen is key in a world where so much often goes awry, and how to translate risks into opportunities for growth.---------Time stamps:01:21 - About Andrew05:56 - Oh, the horror!17:48 - Oh, the horror! Part 223:17 - How to promote cybersecurity in your business34:38 - Don’t be in the sequel---------Links:Find Andrew on LinkedInFind Jonathan on LinkedInLearn more about NinjaOneLearn more about Cyber Up
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36:35
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36:35
Point of No Rollback
When a huge cloud platform migration stalls out mid-flight with no hope of changing course, panic lunges to take the wheel. In this episode, Mahesh Guruswamy, CPTO at Kickstarter and author of How to Deliver Bad News and Get Away with It, recounts the night he took down production and had no other choice but to push through. Tune in for the blow-by-blow — from anxiously watching the clock as queries time-out to the tightrope walk of breaking bad news without breaking trust. You'll leave with the brutally simple playbook Mahesh now swears by to make sure your next migration doesn’t become an IT horror sequel.---------Time stamps:00:59 - About Mahesh03:08 - The incident21:18 - Don’t be in the sequel26:46 - More lessons learned31:34 - How to equip yourself---------Links:Find Mahesh on LinkedInFind Jonathan on LinkedInLearn more about NinjaOne
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34:01
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34:01
Crisis Clarity
When blueprints start to smolder, true leaders draft new ones on the fly. In this episode, former architect turned Wawa CIO & SVP John Collier reveals how his background in design thinking has helped him make split-second judgments when even the most unforeseeable crises hit. From war-room gut-checks made in the dark to culture-defining decisions that outlast the chaos, John shares hard-won tactics for IT leaders who want a real seat at the table — and who want to be ready when all eyes turn to them.At Wawa, John is responsible for establishing the strategic direction for Wawa’s expanding technology and business services. He leads technology strategy, development, implementation and ongoing operations for Wawa, Inc.Guest Bio:John Collier is the SVP and CIO at Wawa, Inc., a chain of more than 1,000 convenience stores located in 8 states across the eastern US and the District of Columbia. John came to Wawa in October 2017 as the VP and CIO, to lead Wawa’s information technology team. At Wawa, John is responsible for establishing the overall strategic direction for the company's expanding technology and business services. Prior to joining Wawa, John worked as CIO for TracFone Wireless, Inc. And before TracFone, John spent 5 years with Walmart Stores, Inc. in positions as Global Chief Architect and Intellectual Property Management and Monetization.Time stamps: 01:06 - About John06:00 - Oh the horror!20:56 - Don’t be in the sequel23:24 - Building cross-functional communication31:08 - How to embrace designLinks:Find John on LinkedInFind Jonathan on LinkedInLearn more about NinjaOne
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33:30
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33:30
POS SOS
In this episode, Wyatt Hansen, Vice President of Information Technology Services at LeaderOne Financial, sits down with host Jonathan Crowe to discuss an IT horror story that he experienced early on in his career while working at an MSP. He unpacks how a back of house server going down turns into a massive nightmare for one of his biggest retail clients, shuttering POS systems and leading to business chaos. He also explores the upsides of having a nontraditional career path, learning on the job and having room to fail, and why clear communication and documentation are the best ways to counteract crisis.Wyatt Hansen is the VP of Information Technology Services at LeaderOne Financial, a leader in mortgage banking. He was born in Alaska, raised in South Dakota, and now resides in Kansas with his wife and their beloved Corgi, Luna. He attended the University of South Dakota, where he graduated with a BFA in Theatre in 2019 while working part time with Erickson Solutions Group LLC (where he got his start in remote technical support!). When he’s not working, he can be found whipping up brunch, breaking out a board game, or catching up with friends on Helldivers 2.Time stamps:00:26 - About Wyatt01:41 - Let’s set the scene06:48 - Oh the Horror!36:05 - Don’t Be in the Sequel36:25 - The big take awaysLinks:Find Wyatt on LinkedInFind Jonathan on LinkedInLearn more about NinjaOneSubscribe on Apple PodcastsSubscribe on Spotify
If you’ve worked in IT, you’ve probably got a few good ghost stories. This show is dedicated to those stories and the IT heroes who survived to tell the tale. Join some of the world’s top IT leaders as they recount the most harrowing experiences of their careers. They’ll share how they found themselves in hot water, managed to escape disaster, and their best advice for making sure you don’t end up in the sequel. This is IT Horror Stories, where the call is coming from inside the office. Brought to you by NinjaOne, the leader in automated endpoint management.
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