Big Boss Interview

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Big Boss Interview
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  • Big Boss Interview

    #44 TSMC: Humanoid Robots Will Look After the Elderly

    2026-06-11 | 22 min.
    The next great wave of demand for artificial intelligence chips could come not from chatbots, but from humanoid robots caring for ageing populations. That is the prediction of Wendell Huang, chief financial officer of TSMC, the Taiwanese company that manufactures the world’s most advanced semiconductors. As countries grapple with rapidly ageing societies, Huang sees robot carers and autonomous vehicles as major commercial frontiers beyond the current boom in AI data centres.
    TSMC is already struggling to keep pace with demand. Huang says the company is expanding as fast as it can across Taiwan, the United States, Japan and Germany, but new fabrication plants take two to three years to build and a further year or two to reach full production. Despite concerns about overinvestment, he rejects the idea that AI is a bubble, describing it as a “multi-year structural megatrend” backed by the financial strength of the world’s biggest cloud and technology companies.
    The most advanced chips will continue to be ramped up in Taiwan, Huang says, because research and manufacturing teams need to work in close proximity. Recreating Taiwan’s semiconductor ecosystem in the US will take at least five to ten years, even though TSMC’s Arizona lab has now matched the yield of its mother lab in Taiwan.
    Huang is also pointed about Elon Musk’s stated ambition to manufacture chips. “There’s no shortcut in semiconductor manufacturing,” he says, arguing that government subsidies alone cannot guarantee success in the foundry business. TSMC’s advantage, he suggests, rests on technology, execution and nearly four decades of customer trust.
    Geopolitics remain unavoidable. TSMC sits at the centre of US-China tensions over technology and Taiwan, but Huang declines to be drawn on the politics, insisting the company builds capacity according to customer demand rather than government instruction. On export controls and reports of chips reaching China through third parties, he says TSMC has robust compliance systems, while acknowledging the limits of tracing products once they leave its facilities.
    Presenter: Suranjana Tewari
    Producer: Jaltson Akkanath Chummar& Olie D'Albertanson
    Picture Courtesy of Taiwan Semiconductor Manufacturing Company, LTD
    3:10 The AI chip landscape
    5:21 Is the AI boom a bubble?
    7:28 Humanoid robots and the future of AI demand
    8:14 Will AI replace jobs?
    10:25 Will cutting-edge chips stay in Taiwan?
    13:27 Huawei and Chinese chip ambitions
    19:08 TSMC on receiving US government subsidies
    19:27 Elon Musk's chip-making ambitions
    20:45 Middle East, supply chains and stockpiling
    21:35 Talent challenges and cultural adjustment in Arizona
  • Big Boss Interview

    #43 Debenhams Group CEO: Our Fightback Against China's Fast Fashion

    2026-06-09 | 38 min.
    Debenhams was once one of the biggest names on the British high street. Founded in 1778, it collapsed into administration before being rescued in 2024 and rebuilt as a digital-only marketplace. Now, under chief executive Dan Finley, Debenhams Group is back to growth after reporting a £350 million loss in the year to February 2025. Finley argues the business is now one of the biggest turnarounds in recent UK retail history, with the Debenhams brand generating £654 million in annual revenue and a marketplace model built around 25,000 brands across fashion, home and beauty.
    But his biggest fight is not just with the legacy of the high street. It is with China's fast fashion giants. Shein and Temu have disrupted the UK market, and Finley says the brands in his group — Boohoo and PrettyLittleThing among them, once the original online fashion disruptors — have taken a hit. He admits they have had a tough time but says the fightback is under way, with the group dusting itself off and competing again. The challenge is compounded by the de minimis tax exemption, which allows low-value parcels to enter the UK without import duties. Finley says this gives Chinese platforms a structural cost advantage over British retailers, which pay UK taxes, employ British workers and comply with domestic safety regulation. The government has committed to closing the loophole by 2029, but Finley wants action within 12 months, pointing to the United States, which moved in six months, and the EU, which begins rolling out changes from July.
    There is also pressure closer to home. Frasers Group, controlled by Mike Ashley, owns close to 30 per cent of Debenhams Group and recently blocked the formal company name change from Boohoo to Debenhams Group. Finley says the business already operates as Debenhams Group in practice, trades under the stock market ticker "DEBS", and remains focused on delivering value for all shareholders. His own incentive plan is tied to a dramatic target: taking the share price from around 23p to £3, an 18-fold increase sustained over two years, creating more than £4 billion in shareholder value. Finley calls it a big challenge, but says he is determined to get there.
    The next stage of the turnaround is built around AI and agentic commerce. Debenhams has struck a partnership with Meta and is preparing for a future where consumers shop through platforms such as ChatGPT and Perplexity. Internally, AI is being used to scale marketing content from a single photo shoot into millions of personalised assets, while a partnership with Multiverse will deliver more than 100 AI apprenticeships for staff. Finley describes AI as a "snakes and ladders moment" for both companies and individuals.
    What is not coming back is the department store. Finley rules out a return to physical retail and says Debenhams' future is entirely digital. His ambition is for the brand to become "to retail what Spotify is to music": a curated marketplace where shoppers can discover thousands of brands in one place.
    Presenter: Will Bain
    Producer: Olie D'Albertanson
    Editor: Henry Jones
    00:00 Will and Sean intro pod
    02:00 Dan Finley on the Debenhams turnaround
    13:57 Frasers/Mike Ashley standoff
    17:19 18x share price target
    18:26 De minimis loophole benefitting Shein/Temu.
    21:15 Fast fashion fight-back & influencer growth
    27:50 AI and agentic commerce push
    33:13 No return to physical stores
  • Big Boss Interview

    #42 Hinge CEO: The Cost of Living Crunch Is Changing How We Date

    2026-06-03 | 57 min.
    Jackie Jantos, CEO of Hinge, says the cost of living is reshaping dating habits, with daytime meet-ups becoming more common and traditional drinks dates becoming less popular as younger people look for cheaper ways to meet in person.
    She argues that AI should help users express themselves rather than speak on their behalf, rejecting suggestions that AI is making online dating less authentic. Hinge has introduced a range of AI-powered tools, including features that help users improve profiles, start conversations and reconsider potentially offensive messages before sending them. Jantos defends these interventions, saying they encourage reflection rather than creating a filtered version of users online.
    Jantos says it "breaks her heart" that some young people are turning to AI chatbots for emotional support instead of confiding in friends, arguing that difficult conversations and human connection remain essential parts of building relationships. She points to research showing high levels of loneliness among Gen Z and says younger generations are spending significantly less time together in person than previous cohorts.
    Jantos also discusses the wider dating-app industry, arguing that Hinge is continuing to grow despite broader challenges across the sector. She attributes that growth to the company's focus on helping users to meet in person and ultimately leave the app altogether.
    Presenter: Sean Farrington
    Producer: Jeevan Nerwan
    Editor: Olivia Baron
    03:18 Gen Z loneliness and isolation
    07:19 Hinge’s growth compared to other dating apps
    09:18 Growth in the UK and the gender balance
    15:20 AI features on the app and authenticity
    32:37 The younger generation's relationship with AI
    36:12 Age restrictions on social media usage
    39:20 Tinder and other Match Group apps
    42:25 Is “Designed to be deleted” at odds with the business model?
    46:20 The cost of living crisis is leading to growth in daytime dating as opposed to traditional bar dates
    54:46 Her career in tech, including roles at Spotify
  • Big Boss Interview

    #41 Barratt Redrow CEO: Bricklaying Robots & Echoes of 2008

    2026-05-27 | 48 min.
    David Thomas, the outgoing chief executive of Barratt Redrow, says bricklaying robots are already being deployed on commercial building sites and predicts a revolution in how homes are built over the next decade.
    Factory-built timber frames, off-site manufacturing and “brick-simulation” cladding are beginning to reshape the construction industry, reducing the amount of labour required on site and changing how developments are assembled. Thomas believes the biggest transformation will come beyond ten years, as automation and factory production become increasingly embedded across housebuilding.
    The industry has struggled with recruitment for more than two decades, with far fewer young people entering trades such as bricklaying, plumbing and electrical work than in previous generations. Drone technology and AI are also becoming more common across large developments, helping with surveying, infrastructure monitoring and site security — though Thomas sees technology augmenting workers rather than replacing them entirely.
    He also explores the mounting pressures facing Britain’s housing market, warning that conditions for first-time buyers are now as difficult as they have been since the Great Financial Crisis, but without the government support schemes that existed in 2009. Student debt, higher borrowing costs and rising interest rate expectations following the recent Middle East conflict are all reducing affordability and pushing the average age of home ownership higher.
    At the same time, the cost of building homes has surged. Thomas says construction costs have risen by around £75,000 per typical property in just five years, driven by inflation, supply chain disruption and tightening environmental regulation. The shift away from gas boilers towards air source heat pumps is adding thousands more to the cost of new homes, whilst repeated periods of 40-degree heat are forcing the industry to rethink how houses are designed for a warmer future.
    Presenter: Sean Farrington
    Producer: Olie D'Albertanson
    Editor: Henry Jones
    03:40 Climate change and overheating homes
    11:12 Rising build costs
    18:32 Housing demand, affordability and regional challenges
    21:18 First-time buyers: toughest market since the financial crisis
    26:20 Supply and demand: a whole generation at risk
    28:18 Interest rates, the war in Iran and market uncertainty
    38:21 Skills shortages and the future of construction
    40:20 Bricklaying robots, factory production and modern methods
    42:57 AI, drones and technology on building sites
  • Big Boss Interview

    #40 Next CEO: The Crisis Facing Entry-Level Employment

    2026-05-25 | 29 min.
    Lord Wolfson, Chief Executive of Next and a Conservative peer, warns Britain is facing a crisis in entry-level employment. Applicants for every shop vacancy at Next have almost doubled from 10 to 19 in just two years — a trend he describes as “indicative of just how big the crisis is in youth unemployment.” Across retail and the wider economy, he says there has been “a dramatic fall in entry-level employment opportunities” as rising National Insurance and National Living Wage costs push up the cost of hiring younger and less experienced workers. UK youth unemployment has now reached 15%.
    The crisis, he argues, will deepen under the Employment Rights Bill. Restrictions on flexible part-time working mean retailers risk being locked into permanent contracts when offering extra hours at Christmas or during university holidays. The result, Lord Wolfson says, will be fewer opportunities for students and reduced service for customers — consequences, he says, the government never intended. The legislation was “cobbled together very quickly”, he argues, reflecting a broader problem in British politics: governments arriving in office with slogans rather than detailed plans. “Becoming prime minister is not an achievement. Being a great prime minister, that’s an achievement.”
    Lord Wolfson also makes the case that Britain’s planning system is the single biggest drag on economic growth. He says an acre of agricultural land worth around £15,000 rises to £1.5 million once planning permission is granted — wealth he argues is being extracted from the economy rather than invested in better homes and infrastructure. His solution is to replace the planning system with principle-based building regulation, allowing development provided it does not damage neighbouring property values or overload local infrastructure.
    He also argues for pay-per-mile road pricing, warns against government industrial strategy becoming “the referee becoming the player”, and says reopening the Brexit debate would distract from the structural reforms — planning, energy and transport — that could do far more to drive economic growth.
    Presenter: Simon Jack
    Producer: Ollie Smith & Olie D'Albertanson
    02:00 Entry-level jobs crisis and youth unemployment
    05:30 Employment Rights Bill and seasonal work
    07:00 Shareholders vs workers benefitting from profits
    09:56 Brexit and closer ties with Europe
    11:02 Planning reform and the cost of development land
    13:15 Road pricing and transport policy
    15:13 Industrial strategy and government intervention
    20:44 AI and the future of jobs
    25:37 Winning office vs winning government
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Om Big Boss Interview
Big Boss Interview is where the most high-profile chief executives and entrepreneurs come to give you their insights and experiences of running the world's biggest and well-known businesses. The series is presented by Sean Farrington, Felicity Hannah and Will Bain, who you'd normally hear presenting the business news on BBC Radio 4's Today programme as well as BBC 5 Live's Wake Up To Money. Each week they'll be finding out just what it takes to run a huge organisation and what the day to day challenges and opportunities are. You can get in contact with the team by emailing [email protected]
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