25E37 - The Incident Response Playbook Every MSP Needs with Chris Loehr
What really happens when a client gets hit with ransomware? In this episode, we're going behind the scenes of real cyber incidents. From the first call to final recovery, Chris Loehr, EVP at Solis, shares the high-pressure decisions, common failures, and communication breakdowns that happen during a breach—and how MSPs can help their clients avoid becoming a headline. Whether you're building your first response plan or running tabletop exercises, this is the clarity every MSP needs before crisis hits.
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44:58
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44:58
25E36-How Peer Groups Help MSPs Grow Smarter and Lead Better with Juan Mack
Running an MSP can feel lonely, but it doesn’t have to be. In this episode, Juan Mack of Matrix Integration and the Central Mafia User Group shares how being a part of a peer group changed his life and leadership. From learning through shared experience to showing up consistently and doing the hard inner work, we're unpacking the real value of community, connection, and in-person events for MSPs ready to grow with intention.
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42:08
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42:08
25E35-How to Build a Brand That Clients Trust and Remember with Lisa Shorr
What does your brand say before you even say a word?
In this episode, we explore how your appearance, communication, and mindset shape your brand. We're joined by Lisa Shorr of Shorr Success for a breakdown of how MSPs can build trust, lead with consistency, and create a company culture where everyone represents the brand with confidence. From how you sound on a call to how you show up in person, this one's packed with practical takeaways to elevate your image and earn long-term loyalty.
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47:25
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47:25
25E34-Inside the Mind of the ConnectWise CEO: Manny Rivelo on What’s Next for MSPs
Join ConnectWise CEO Manny Rivelo as he shares his path from engineer to executive and discusses the mindset that's shaping the future of the channel. From platform consolidation and AI to community growth and cybersecurity, discover what's next for MSPs and how you can stay ahead in the rapidly changing landscape.
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51:07
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51:07
25E33-Why Real MSP Growth Starts with Community (Not More Tools)
What if the biggest driver of your MSP’s growth wasn’t a new tool but your community? Unpack why the most successful MSPs are doubling down on peer collaboration, vendor relationships, and strategic focus. MJ Shoer, Chief Community Officer at the Global Technology Industry Association (GTIA), sat down with Sean and Matt to share stories from his 30+ years in the channel, lessons from building (and selling) his own MSP, and examples of how chasing every new idea can hold you back.
You’re looking for insights and strategies to help your IT solution provider (TSP) business thrive, but it’s not always easy to find expert insights without a sales pitch. Every other week, we invite industry experts and your peers to share candid stories, practical strategies, and lessons learned that will help you drive efficient operations and sustainable growth.
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