In this episode we interview Roberto Petrillo who works for Cisco Product Security Incident Response team. He works on and assesses vulnerabilities on all Cisco products. He tells us about his career in TAC support web security and his move to PSIRT, working on vulnerability disclosures.
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53:34
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53:34
24 - Snoop Dogged - NexusOS Crisis
In this episode, Brandon tells us about the time a critical problem surfaced the day before the Cisco Live US event started and how the clock started ticking to find an acceptable solution for the next day. We also discuss how he prepares the event network for Cisco Live.
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48:49
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48:49
23 - Dead Air
In this episode, we host Dimitar Dimitrov a Collaboration expert in Webex Calling who tells us a story about dead air. All calls are working fine except sometimes, people can't hear each other at all. From a classic problem description, they end up troubleshooting the whole network hunting after the lost packets. Dimitar also works with AI and tells us about his role in shaping the future of Cisco AI Tech Support
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51:23
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51:23
22 - Breaking (CX) Lab
In this episode, we receive Regis Baudin, Technical Leader for the CXLabs department in Europe. He is responsible for the operations of the biggest lab of the continent (Cisco has bigger labs in the US and Bangalore) and explains to us what are the challenges of hosting a gigantic lab where hundreds or thousands of engineers come to reproduce customer issues
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54:32
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54:32
21 - It's a hard NOC life (Cisco Live)
A special Cisco Live EMEA Amsterdam episode where Nico interviews NOC team members on how they manage to deploy an entire network in a matter of days.
A podcast by Cisco CX (TAC) experts in the form of a technology true crime storytelling. Learn about technologies, troubleshooting stories from various experts from Cisco.
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